FAQ's
When will my order be dispatched?
We aim to dispatch within Three working days of your order - working days are Monday - Friday. Your order may be dispatched quicker (or slightly slower) than this. If you’re in a hurry then add a note at checkout and let us know.
If you’ve placed a big order than naturally it may take a little more time to dispatch. I’m a small business of one person and preparing bigger orders can be a challenge sometimes… all of your glitters are bagged up especially for you once you place an order!
What postage do you offer?
We offer Royal Mail 48 as standard. This is FREE for ALL UK orders over £5. A small surcharge now applies to orders under £5. We have introduced the surcharge so we can continually offer you our best glitter prices for smaller quantities without having to build the cost of postage into the price you pay.
We also offer Royal Mail 24 for a small charge.
Where do you ship to?
We ship WORLDWIDE!
Postage rates for your country are calculated at checkout. We are currently only offering tracked services for all International orders. International Tracked services are expensive but it’s the only way we can offer sparkles worldwide now due to SO many parcels going missing without tracking!
Returns
We accept returns if product(s) are in unopened and unused condition; products must be returned in original packaging with any extras or complimentary items also returned. You must inform us you are returning your item(s) via email.
Shipping charges are not refundable. Return postage will not be refunded. In cases where free U.K. postage has been utilised, a 10% fee will be taken from the original product purchase amount to cover reasonable costs.
We strongly advise you to use a recorded (tracked) service when returning your order as you are responsible for your return making it back to us. You have 14 days to post your return back to us using the return address on your parcel.
All items will be checked over upon receipt & refunds will usually be issued within 5 working days however can take up to 14 days under U.K. Distance Selling Regulations. If items have been opened, used in any way or damaged then they will not be refunded.
How do I remove your glitter?
Baby oil and cotton wool work well or soap & warm water.
Please Note...
- Loose glitter can be used on face, hair, body and nails alongside craft projects such as Resin art.
- Not to be ingested
- Not to be used too close to the eye
- If product enters eye, wash immediately with water and if irritation persists seek medical advice.
